Last updated: 15 September 2026
This page consolidates Nine One First's customer policies.
Concierge service-level commitments
- Reply time — within 1 business day for general enquiries, within 4 hours during 8am–10pm IST for in-trip emergencies.
- Brief handling — your itinerary document belongs to you. We will not share your details with third parties without consent.
- Rebooking — if a hotel or flight becomes unavailable after booking, we propose alternatives within 24 hours.
Payments
- Currency — default INR. USD/EUR/GBP available on request.
- Refunds — see Refund.
- Disputes — please email hello@nineonefirst.com before raising a chargeback with your bank; we resolve most queries directly.
Documents
It is your responsibility to travel with correct documents. Where we assist with visa paperwork we share draft documents for your review and approval. We do not file a visa application until you have signed off on the draft.
Children, seniors & accessibility
- Children under 6 typically stay free when sharing with parents at most hotels
- Children 6–12 often get discounted rates; we confirm at booking
- We pace multi-generational trips around the slowest leg — please mention mobility concerns during brief
Conduct on trip
You agree to behave in a way that respects other travellers, our staff and partners. We may end your participation in a trip without refund if your conduct materially endangers others.
Animals
No tours are pet-friendly unless explicitly stated in your itinerary. Service animals may be accommodated with prior notice and supporting documentation.
For cancellation, refund, terms and privacy detail, see the dedicated pages in our footer.